DEAC becomes Dell’s Authorized Service Provider in Latvia
The new Dell's Authorized Service Provider status allows DEAC to offer customers on-site servers, data storage and other Dell equipment diagnostics, repair, and to ensure prompt delivery or replacement of defective parts, warranty and after sales service. Further this will allow to serve customers needs more immediately.
"The current cooperation with Dell has been very successful. We've got Authorized Distributor and Enterprise Architecture Certified Partner statuses. The new status is a logical step towards service improvement because quality of data center operator mainly depends on how efficient and strong is its cooperation with the equipment and software suppliers," the benefits of new partnership status discusses DEAC CEO Andris Gailitis.
New partnership status guarantees more professional technical support as all technicians working on Dell systems must be appropriately certified under the DCSE program – thereby regular participation in training organized by the Dell is mandatory requirement.
"In order to get Dell’s Authorized Service Provider status, DEAC had met certain DASP accreditation program requirements that apply to both the company's technical staff qualifications (obtained certificates DCSE, ESF1 soon ESF2 areas) and the ongoing enterprise management, spare parts logistics and customer service processes," a newly acquired Dell partnership status describes A. Gailitis.
DEAC is European data centers operator and an IT outsourcing company with 10 years experience and highly qualified personnel. Business is orientated to provide data center services and IT outsourcing on Eurasia scale. It owns two carrier-neutral data centers in Riga, Latvia. Total server area 1000 sq.m. Data centers are equipped with TIER I/II/III/IV infrastructure, duplicated power supply sources, APC UPS systems, SDMO diesel generators, Emerson Network Power climate-control systems, FM200 gas fire suppression systems, optical 10 Gbit/s lines from 5 different providers, server systems and network monitoring service. Connections with AMS-IX, DE-CIX, LINX, MSK-IX.
DEAC offers a full range of integrated IT solutions and to almost 2000 customers from 20 countries of the world, among them – Spanish telecommunication operator „Telefonica”, „Danske Bank”, „UniCredit Bank”, „Latvijas Banka”, „Rietumu Bank”, “Elko Group” „DEPO DIY”, “Microsoft Latvia”, “Philips Baltic”, „TV3 Latvija”, “AAS Balva”, “Kvadra pak” and others.
DEAC is the developer of a popular Latvian school management system e-klase.
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