Updated at 2023-03-10
Definitions and key terms
-Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
-Country: where DEAC.EU or the owners/founders of DEAC.EU are based, in this case it is Latvia.
-Customer: refers to the company, organization or person that signs up to use the DEAC.EU Service to manage the relationships with your consumers or service users.
-Device: an internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit DEAC.EU and use the services.
-IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
-Personnel: refers to those individuals who are employed by DEAC.EU or are under contract to perform a service on behalf of one of the parties.
-Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
-Service: refers to the service provided by DEAC.EU as described in relative terms and on this platform.
-Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
-Website: DEAC.EU."’s" site, which can be accessed via this URL: www.deac.eu
-You: a person or entity that is registered with DEAC.EU to use the Services.
What Information Do We Collect?
We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
Some of the information examples that we collect:
1. Information that you provide:
Contact information. We could ask for your contact information when you sign up for an account, such as your name, company name, address, email address, and phone number. When creating a user account, you will give personal information (such as your login name and password) as well as other information that you enter or provide while using our website.
Other personal information. This refers to information that can reasonably be used to link, directly or indirectly, a data subject, either by reference to an identifier like a name, an identification number, location information, an online identifier (for example IP address), or to one or more factors specific to that natural person's physical, physiological, genetic, mental, economic, cultural, or social identity.
Communications. If you get in touch with us directly through live support available on DEAC.EU or e-mail, we might acquire more information about you, including your name, email address, phone number, the message and/or attachments you send us, and any other details you decide to provide.
Payment details. Your bank account information is sent to our third-party payment processor when you purchase the service directly through us. Your financial account information is not kept on our servers, but we do have access to it through our third-party payment processor and may keep it for using the service subscription options available.
2. Information We Collect When You Use Our Services:
Usage of our services. When you use our services, we may gather data on how you interact with and utilize them, including how much memory and processing power are being used, how much space is being used, how you navigate through our services, and system-level metrics. We use this information to run the services, maintain and enhance their functionality and usage, create new features, safeguard the security and safety of our services and our users, and offer better customer service. Additionally, we use this information to create aggregate analyses and business intelligence, which help us run our company, keep it safe, make wise decisions, and provide performance reports as necessary.
3. Information we receive from third parties
Accounts of a third party. If you decide to link a third-party account to our Services, we will get information about that account, like your third-party account's authentication token, to authorize linkage. You should check the privacy settings of your third-party accounts to see what alternatives are available if you want to restrict the data that is made available to us.
How Do We Use the Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
-To personalize your experience (your information helps us to better respond to your individual needs)
-To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
-To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
-To process transactions
-To administer a contest, promotion, survey, or other site feature
-To send periodic emails
When does DEAC.EU use end-user information from third parties?
DEAC.EU will collect End User Data necessary to provide the DEAC.EU services to our customers.
End users may voluntarily provide us with the information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
When does DEAC.EU use customer information from third parties?
We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a DEAC.EU customer, we receive information from a third party that provides automated fraud detection services to DEAC.EU. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research, and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.
Where and when is information collected from customers and end users?
DEAC.EU will collect the personal information that you submit to us. We may also receive personal information about you from third parties as described above.
How Do We Use Your Email Address?
By submitting your email address on this website through the contact form, you agree to receive emails from our customer service and sales departments.
By submitting your email address on this website in the footer, you agree to receive emails from our marketing department.
You can cancel your participation in any of these email lists at any time by unsubscribing – an option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails.
Email addresses submitted only through the order processing process will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribing instructions at the bottom of each email.
How Long Do We Keep Your Information?
We keep your information only as long as we need it to provide DEAC.EU services to you and fulfill the purposes described in this policy. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to DEAC.EU or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
Could my information be transferred to other countries?
DEAC.EU is incorporated in Latvia, European Union. Information collected via our website, through direct interactions with you, or from the use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
Generally, we employ the European Commission's Standard Contractual Clauses to transfer your Personal Data from the EEA to recipients in countries outside the EEA that are not recognized by the European Commission as having Adequate Jurisdiction. The applicable Standard Contractual Clauses define our rights and responsibilities as the responsible party and the receiving party in order to establish adequate data protection protections for the transfer to the receiving party. They also comprise particular technological and organizational measures adopted by the receiving party to guarantee that Personal Data security is generally similar to GDPR standards.
Is the information collected through the DEAC.EU Service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information DEAC.EU collects depend on your relationship with DEAC.EU.
Personnel may update or correct their information as detailed in our internal company employment policies.
Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by canceling your contract.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
If you are an end-user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.
If you are a DEAC.EU worker or applicant, we collect the information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.
Sale of Business
The laws of Latvia, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.
Links to Other Websites
Blocking and disabling cookies and similar technologies
Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookies does not delete the cookie from your browser, you will need to do this yourself from within your browser (you should visit your browser's help menu for more information).
We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they're “following” people around the internet by serving ads on the websites and platforms they use most.
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
We may display, include or make available third-party content (including data, information, applications, and other services) or provide links to third-party websites or services ("Third- Party Services").
You acknowledge and agree that DEAC.EU shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. DEAC.EU does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties terms and conditions.
-Google Maps API
Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data synching with location, plan routes, or create a mashup just to name a few.
Google Maps API may collect information from You and from Your Device for security purposes.
DEAC.EU uses "Sessions" to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.
Information about General Data Protection Regulation (GDPR)
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical addresses, and ethnicity.
The Data Protection Principles include requirements such as:
-Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
-Personal data should only be collected to fulfill a specific purpose and it should only be used for that purpose. Organizations must specify why they need personal data when they collect it.
-Personal data should be held no longer than necessary to fulfill its purpose.
-People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?
GDPR adds new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breaches. At DEAC.EU we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
International Data Transfers
With respect to Personal Data of Data Subjects located in the EEA, Switzerland, or the United Kingdom that Customer transfers to DEAC or permits DEAC to access, the parties agree that by executing the DPA they also execute the Standard Contractual Clauses, which will be incorporated by reference and form an integral part of the DPA. The parties agree that, with respect to the elements of the Standard Contractual Clauses that require the parties’ input, Schedules 1-3 contain all the relevant information.
EU-U.S. and Swiss-U.S. Privacy Shield
For personal data we receive from the EEA and Switzerland, DEAC has certified its compliance to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from such countries. To access the Privacy Shield List and to find details of our certification, please visit: https://www.privacyshield.gov/.
DEAC currently utilizes Standard Contractual Clauses in connection with transfers of data from the EEA to the US insofar as the EU-US Privacy Shield is deemed invalidated and other means are not yet in place.
Individual Data Subject's Rights - Data Access, Portability, and Deletion
Don't hesitate to contact us if you have any questions.
-Via Email: [email protected]
-Via Phone Number: +371 6707 2100
-Via this Link: https://www.deac.eu/about-us/contacts/en/
-Via this Address: Čuibes street 17, Riga, LV-1063 Latvia