Privacy policy

... Privacy Policy
Privacy Policy

Last updated: 17th of December, 2020

Company or DEAC - "Digitalas Ekonomikas Attīstības Centrs" Ltd, registration number 40003455216, legal and actual address: Cuibes street 17, Riga LV-1063. DEAC ("us", "we", or "our") operates https://www.deac.eu (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

By using the Site, you agree to the collection and use of information in accordance with this policy.

General Information

This Privacy Policy for working with personal data, hereinafter referred to as the "Policy", describes the procedures by which the Company processes personal data. The purpose of this Policy is to provide a general overview and information about the processing of personal data in DEAC. The described policy is intended for informing DEAC clients and informing data subjects about data processing procedures taking place in DEAC.

The purpose of developing and publishing the Privacy Policy is to explain what personal data we collect and use.

DEAC ensures the confidentiality of personal data in its work and carries out appropriate technical and organizational measures to protect personal data from unauthorized access, illegal processing or disclosure, accidental loss, alteration or destruction.

This Policy applies to all cases in which the client intends to use or is already using the services of DEAC and is subject to the processing of personal data that the Company carries out as a manager for the processing of personal data.

The company does not have automated decision making, which has legal consequences for the client or the data subject.

Processing of personal data by DEAC occurs in the territory of the European Union / European Economic Area. Personal data of customers and data subjects are not sent to countries and/or processed in countries outside the European Union / European Economic Area.

Information Collection and Use

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

We Collect Device Information Using the Following Technologies:

  1. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
  2. Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Also, when you make a purchase or attempt to make a purchase through the Site or when you fill out the form to contact with us or to download materials created by DEAC, we collect certain information from you, including your name, surname, company name, your position, billing address, shipping address, phone number, email address and payment information. This is called Order Information. We don’t collect you credit card information. Payment with a card is processed using payment provider Worldline that is PCI DSS compliant.

By Personal Information in this Privacy Policy, we are talking about both Device Information and Order Information.

Why We Collect Information

We collect information from you to serve your needs, manage our content and advertising, operate efficiently, and improve DEAC and our products and services. We collect information:

  • To provide you with our services;
  • To respond to your requests;
  • To complete a transaction;
  • To fulfill a transaction;
  • To confirm your order;
  • To give you updates about your order;
  • To deliver your services;
  • To notify you about the latest special deals and discounts (only if you have agreed to that);
  • To notify you about our latest news and useful information (only if you have agreed to that).

Opting Out of Direct Marketing

You can opt-out of receiving DEAC’s marketing communications by clicking to “unsubscribe” link in e-mail. Alternatively, you can contact us writing to e-mail: [email protected]

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics, Facebook, Twitter, Linkedin, Yandex Metrica, Zendesk, Active Campaign for web analytics purposes, as well as for marketing activities. Web analysis is the gathering, collection and analysis of data about the behavior of visitors on websites. Among other things, a web analysis service collects data on from which website data subject has come to particular DEAC web page, which subpages of the website subject accessed, how often and for which period of time a subpage was viewed. We will retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive. A web analysis is mainly used to optimize a website and for the cost-benefit analysis of Internet advertising. The tools we use and that are already mentioned (Google Analytics, Yandex Metrica, Facebook, Linkedin, Twitter, Zendesk, Active Campaign), can store data outside the European Union in order to provide the described functions.

In addition, this Site uses the Analytics feature UserID to track interaction data. This UsedID will be additionally anonymized and encrypted and will not be linked with other data. We will keep a record of the articles on our website that you have clicked on and use that information to target advertising on this website to you that is relevant to your interests, which we have identified based on articles you have read.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.

Our website also uses Google Analytics, Yandex Metrica performance reports relating to demographics and interests and reports on Google Display Network impressions or/and Yandex. You can disable Google Analytics for display advertising and customize the ads on the Google Display Network by visiting the ad settings. Data sent to Google, Yandex, Linkedin, Zendesk, Active Campaign may be stored outside the European Union.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information and this information can be stored outside the European Union using tools like Google Analytics, Yandex Metrica, Facebook, Twitter, Linkedin, Zendesk, Active Campaign. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Site within a single session and from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.

These cookies allow us to improve our Sites’ functionality by tracking usage. We will retain your shopping history and use details of the products you have previously purchased to make suggestions to you for other products which we believe you will also be interested in. In some cases, these cookies improve the speed with which we can process your request and allow us to remember site preferences you have selected. Refusing these cookies may slow site performance.

Social Media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to you interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, Instagram, or other social networks and/or not allowing you to share content in social media. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.

This website uses Google Analytics from Google Inc. and Yandex Metrica from OOO Яндекс, which use cookies stored on your computer to analyze how you use the website. The information generated by these cookies about your use of this website may be transmitted to and stored on servers owned by Google and/or Yandex outside the European Union. Your IP address is abbreviated within the European Union or the European Economic Area using IP-anonymisation and may only be processed by Google and/or Yandex servers located outside the European Union in exceptional cases. Google and Yandex use this information to evaluate your use of the Website, to provide its maintainers with reports of activity on the Website and to provide other services relating to the use of the Website and the Internet. Google and/or Yandex will not associate the IP address obtained here with any other information held by Google. Google and/or Yandex may, where appropriate, provide this information to third parties where required in accordance with the law, or where such third parties process the data on behalf of Google and/or Yandex.

This website also uses the partner Zendesk chat platform. To ensure the proper functioning of the chat and offer the visitor the opportunity to contact DEAC, it collects certain cookies about the visitor's stay on specific pages of this website. The purpose of these cookies is to determine whether a visitor has already used the chat platform, how long he or she has been on the pages, to determine when to offer communication opportunities. Zendesk may store certain information outside the European Union.

Cookies used on www.deac.eu website

You can delete all cookies and your consent to them at any time by deleting the stored cookies in the web browser you are using.

Functionally required cookies

Necessary cookies help make a website usable by enabling basic functions like page navigation, access to secure areas of the website and chat options. The website cannot function properly without these cookies. They also enable website to remember information that changes the way the website behaves or looks, like your preferred language.

Cookie name Purpose Provider Type Expiry
_cf_bm This cookie is used to distinguish between humans and bots. This is beneficial for the web site, in order to make valid reports on the use of our web site. Zendesk HTTP 1 day
_cfruid This cookie is a part of the servicies provided by Cloudflare – including load-balancing, deliverance of website content and serving DNS connection for website operators. Zendesk HTTP Session
_zlcstore This cookie is necessary for the chat-box funcion on the website to function. Zendesk HTML Persistent
AWSALBCORS Registers which server-cluster is serving the visitor. This is used in contect with load balancing, in order to optimize user experience. Zendesk HTTP 6 days
ZD-suid Unique id that identify the user’s session. Zendesk HTML Persistent
VISITOR_INFO1_LIVE Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. Youtube HTTP 179 days
zte# Saves Zopim Live Chat ID that recognises a device between visitos during a chat session. Zendesk HTTP Session
ZD_buid Unique id that identifies the user on recurring visits. Zendesk HTML Persistent
_zlcmid Preservers users states across page requests. Zendesk HTTP 1 year
YSC Registers a uniques id to keep statistics of what videos from Youtube the user has seen. Youtube HTTP Session
deacsid Remebers the visitor’s choice of specific products, in order to provide checkout process. DEAC HTTP 1 day
ZD-store Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. Zendesk HTML Persistent
DEAC_lang Cookie remembers chosen web site language, in order to show it next time when user opens the website. DEAC HTTP 10 years

Cookies used to store statistical information

Statistic cookie help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Cookie name Purpose Provider Type Expiry
_vw_tab_guid Registers on visitors’ website-behaviour. This is used for internal analysis and website optimization. Yandex HTML Session
_dc_gtm_UA-# Used by Google Tag Manager to control the loading of a Google Analytics script tag. Google HTTP 1 day
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Google HTTP 2 years
_gat Used by Google Analytics to throttle request rate. Google HTTP 1 day
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Google HTTP 1 day
_ym_d Contains the date of the visitor’s first visit to the website. Yandex HTTP 1 year
_ym_isad This cookie is used to determine if the visitor has any adblocker software in their browser – this information can be used to make website content inaccessible to visitors if the website is financed with third-party advertisement. Yandex HTML Persistent
local_storage_support_test The cookie is used in context with the local-storage function in the browser. This function allows the web site load faster by pre-loading certain procedures. Twitter HTML Persistent
lang Remembers the usre’s selected language version of the website. ads.linkedin.com HTTP Session
SESS# Preserves users states across page requests. Google HTTP Session
_ym_uid This cookie is used to collect non-personal information on the visitor’s website behavior and non-personal visitor statistics. It is also used to collect data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. Yandex HTTP 1 day
collect Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketings channels. Google Pixel Session
yandexuid, ymex Registers data on visitors’ website-behaviour. This is used for internal analysis and website optimization. Yandex HTTP 1 year
_widgetsettings This cookie is set by Twitter. The cookie allows the visitor to share content from the website onto their Twitter profile. Twitter HTML Persistent
_ym_metrica_enabled This cookie is used to collect data on the visitors’ behavior on the website. This information can be used to assign the visitor to a visitor segment, based on common preferences. Yandex HTTP 1 day
ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. Google Pixel Session
bcookie, bscookie Used by the social networking service. Linked, for tracking the use of embedded services. Linkedin HTTP 2 years
common/cavalry_endpoint.php Collects data on visitor behaviour from multiple websites. Facebook Pixel Session
i/jot Sets a unique ID for the visitor, that collects information about visitor's interesets. Twitter Pixel Session
IDE Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purposeof measuring the efficacy of add. Google HTTP 1 year
lang Set by Linkedin when a web page contains an embedded Follow us panel. Linkedin HTTP Session
lidc, lissc Used by the social networking service, Linkedin, for tracking the use of embedded services. Linkedin HTTP 1 day
metrika_enabled Collects information about the visitor’s preferences. Yandex HTTP 1 day
pagead/1p-user-list/# Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. Google Pixel Session
test_cookie Used to check if the user’s browser supports cookies. Google HTTP 1 day
UserMatchHistory Used to track visitors on multiple websites, in order to collect information about the visitor’s preferences. Linkedin HTTP 29 days
yabs-sid Registers data on visitors’ website-behavior. This is used for internal analysis and website optimization. Yandex HTTP Session
yt-remote-cast-installed, yt-remote-session-app, yt-remote-session-name, yt-remote-connected-devices, yt-remote-device-id, yt-remote-fast-check-period Stores the user’s video player preferences using embedded Youtube video. Yandex HTTP 1 year

Other cookies not listed here may also be used, which are related to the functional operation of the website and for statistical purposes. You have the option to opt out of statistics cookies. By not accepting the use of statistical cookies, statistics-related cookies will not be used and traffic data will not be stored. In this case, Google, Yandex, Linkedin, Twitter, Facebook cookies will not be used. You can delete all cookies and your consent to them at any time by deleting the stored cookies in the web browser you are using.

Data Storage

Our Company securely stores your data in our data center located in European Union. Our data centers are equipped with high security technologies and we are ISO 27001:2013 compliant that proves our high information security management and protection standards.

Our Company will keep your Personal Information for as long as it is necessary to achieve the objectives of data processing and to provide data subject with information and services. Once this time period has expired, we will delete your data from our data bases.

Rights of the client as the data subject

The Client has the following rights with respect to the processing of his personal data in accordance with the provisions of the Regulations:

  • Ask to correct the personal data if it is inappropriate, incomplete or incorrect.
  • To request the removal of personal data if personal data is processed on the basis of consent, and the Client withdrew his consent. This right is invalid if the personal data whose correction is requested are also processed on the basis of another legal basis, such as legitimate interests or obligations arising from relevant normative acts;
  • Receive information about whether the Company processes the personal data of the Client and, if they are processed, also access it.
  • Obtain the given personal data processed on the basis of consent in written format.
  • Restore your consent to the processing of personal data.
  • Complain about the use of the personal data to the State Data Inspectorate (www.dvi.gov.lv), if the client believes that his personal data is being processed in violation of the rights and interests of users.

Validity of the Policy and its Amendments

This policy is available on the DEAC website at www.deac.eu.

This Privacy Policy is effective as of 1st September of 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this Site.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Site after we post any modifications to the Privacy Policy on this Site will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Site.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email – [email protected].