Service Level Agreement (SLA)


Choose an optimal type of SLA service from three, and SLA agreement will serve as a secure tool for you to transfer partial business risks on DEAC.

  • Reaction time SLA with additional expert consultations

  • Uptime or availability SLA

  • Additional financial guarantee SLA


Service levels DEAC

REACTION TIME SLA

Service levels DEAC

We guarantee timely assistance from DEAC customer support in accordance with the service level agreement. Forget about technical concerns - trust them to IT experts!

SLA service during working hours 8x5

Reaction time

Additional expert consultations (hours)

Next working day 8x5

0:00

8 h (8x5)

0:15

4 h (8x5)

0:30

2 h (8x5)

1:00

1 h (8x5)

2:00

30 min (8x5)

4:00



SLA service 24x7

Reaction time

Additional expert consultations (hours)

Next working day 24x7

0:00

8 h (24x7)

0:15

4 h (24x7)

0:30

2 h (24x7)

1:00

1 h (24x7)

2:00

30 min (24x7)

4:00





Service levels DEAC
Service levels DEAC

UPTIME OR AVAILABILITY SLA



Use IT services with confidence about the availability and receive compensation in case if the level is lower than the agreed. We will find the appropriate level of SLA availability from bronze to platinum depending on needs of your business.

Compensation in number of days free of charge

Availability (%)

Downtime (h)

Bronze

Silver

Gold

Platinium

99,50%

3:36

5

6

7

14

99,10%

6:29

6

7

14

21

99,00%

7:12

7

14

21

30

98,00%

14:24

14

21

30

30

97,00%

21:36

21

30

30

30

94,00%

43:12

30

30

30

30


Service levels DEAC

ADDITIONAL FINANCIAL GUARANTEE SLA

Service levels DEAC


Working with DEAC reduce risks of business unavailability to minimum - benefit from the opportunity to receive increased compensation in the event of long-term unavailability of services. Additional Financial Guarantee SLA supplements Availability SLA to increase your confidence while using DEAC IT solutions.

Additional compensations for 0 – 180 days



Service levels DEAC



Business IT solutions DEAC
Data center solutions DEAC


Contact us to find out more



Service levels DEAC  +44 203 519 2527
Service levels DEAC  +371 6707 2222
Service levels DEAC  cs@deac.eu







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